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Following procedures are in place inside Building 210:
1. The use of ticket machine and waiting room are forbidden;
2. The booking of an appointment is a pre-requisite before coming at RGN/HMS, be aware that registering/extending your protocol ID and Car registration CANNOT be done before having a SHAPE ID or extending your SHAPE ID date;
3. The wearing of a mask is compulsory for all customers;

In order to maintain the highest degree of service and to free time slots for others, we request our customers to cancel appointments they are unable to attend through the link provided in their confirmation Email. It is mandatory to state under “comments” the name of the person(s) to be served by our registration office, i.e. name of newcomer, yourself and of your dependent(s). IT IS STRICTLY FORBIDDEN TO MAKE DOUBLE OR MULTIPLE APPOINTMENTS FOR THE SAME PURPOSE AND PERSONS and all appointments will automatically be deleted by the Registration Section without further notice.

NCIA contractors (newcomers or extensions) have to make an appointment through Ms Florentina PETREACA, Ext. 6440

FSCEP Registration Section Operating Hours (SHAPE IDs, Car Registration and Protocol ID) are: Monday to Thursday 0845 - 1700 

Friday 0845 - 1300

 FAST LINE Services: Monday to Friday 0845 - 1300 

Only authorized personnel can request a visitor access pass using the SHAPE form 550 that must be submitted to the Information Desk located in Building 102 no later than five working days prior to the guests arrival. Sponsors must ensure they greet their guests at the Visitor's Office located at Berlin Gate and are responsible for ensuring that their guests respect all SHAPE Directives.

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Rue Grande
7010 Mons

Base Support Group

Attn: Office of Communication & Community Affairs
B-7010 SHAPE